Process Advisor – Operations – Chennai
Qualification:
• Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
• Few years of relevant experience
• Experience of working in BPO/KPO
• Flexibility in hours of work and ability to work changing shifts patterns
• Familiarity with procedures, policies, products and services of a financial organisation
• Knowledge of related risk and audits
• Ability to work within deadlines/customer demand
Job Description:
• Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy
• Adhere to quality control discipline, procedures and checks at all times
• Day to day query resolution, with upward escalation of more complex queries to the management team
• Report issues and concerns as soon as possible to senior’s/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage
• Assist team manager in administration of the section, including organizing workflow, queue management & query resolution
• May be involved in the retrieval and distribution of information, either on paper or any other electronic medium
• Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews
