Job Title: Virtual Customer Service Associate
Company: Amazon
Location: Virtual – Maharashtra, India
Amazon’s mission is to be Earth’s most customer-centric company, and our award-winning Customer Service team plays a pivotal role in achieving this goal.
As a Virtual Customer Service Associate, you will be instrumental in delivering timely, accurate, and professional customer service to all Amazon customers. This role requires an action-oriented problem-solver with excellent communication skills and a commitment to exceeding customer expectations.
Qualifications and Skills:
- Any Graduation
- Proficiency in MS Office
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer
- Excellent written and verbal communication skills
- Ability to navigate and use desktop computer systems
- Hard-working, detail-oriented, and customer-focused
- Comfortable working in a high-energy, fast-paced environment
- Minimum age of 18 years
- Legally authorized to work in India
- Available to work varying shifts from Monday to Sunday between 12 am to 12 pm
- Willingness to work rotating shifts, including early mornings, late nights, weekends, and overtime as required
Job Description: At Amazon, we prioritize our customers above all else, and our Customer Service Associates are at the forefront of delivering exceptional support experiences. In this role, you will handle customer inquiries and issues related to orders, products, payments, and website navigation via phone, chat, and email.
As a Customer Service Associate, you will receive comprehensive training to equip you with the skills needed to effectively assist customers and solve problems creatively. We value individuality and encourage you to bring your unique personality to each customer interaction.
This is a virtual position based in Maharashtra, India, offering the flexibility to work from home. You will receive all necessary equipment upon joining.
Benefits:
- Medical insurance
- Pension plan
- Internet allowance
- Lifestyle benefits and retail discounts
- Expert training and ongoing opportunities for skill development
If you are enthusiastic about providing outstanding customer service and thrive in a dynamic environment, we invite you to apply using the link below:
Apply Now: Amazon Virtual Customer Service Associate – Application Link
