Are you a recent graduate looking to kickstart your career in customer support? HCL Technologies Ltd is currently hiring fresh graduates for the role of E-Mail Support Analyst through a walk-in interview on 3rd April – 4th April.
Job Designation: E-Mail Support Analyst
Qualification: Any Graduate
Experience: Freshers
Key Skills Required:
- Strong E-Mail Writing Skills with focus on Customer Service.
- Sound working knowledge of MS Office.
- Familiarity with customer support, email support, and customer service experience.
- Strong organizational, time, and workflow management skills.
- Ability to build relationships with clients and internal departments.
- Experience handling complaints with a commitment to delivering excellent customer experience.
- Excellent analytical skills and strong decision-making skills.
- Situational/contextual awareness with the ability to understand the impacts of one’s work.
- High attention to detail and a high level of professionalism.
- Proactive, self-motivated, and able to work with minimal supervision.
- Team-oriented/team player.
Job Description:
- Use deductive reasoning to make sound business decisions.
- Follow best practices and work cross-functionally with multiple teams.
- Multi-task between tools to maintain client databases, validate order information, and verify payment terms.
- Ensure compliance with company and business policies, administer all open sales orders, and ensure appropriate order flow.
- Learn and process all products offered by the company.
Walk-in Details:
- Interview Dates: 3rd April – 4th April
- Interview Timing: 9:30 AM – 5:30 PM
- Venue: HCL Technologies Ltd, Sholinganallur ELCOT – SEZ Unit -I Special Economic Zone 602/3, Shollinganallur Medavakkam High Road, Sholinganallur Chennai – 600 119
- Contact: Dhivakar S
Interview Rounds:
- HR Screening
- Written Test related to Case Studies / Emails / Operations / Client Interview
Perks and Benefits:
- Cab provided (chargeable) for men.
- International Trainers.
- World-class exposure.
- Excellent working environment.
- Salary – Best in industry.
- Shift – Flexible with any shifts (Night) Rotational Week off.
