Amazon Recruitment for Digital & Device Technical Support: It is great opportunity for applicants, who are looking for Fresher Jobs in Pune, Maharashtra, India location.
Interested applicants can apply for the recruitment drive of Digital & Device Technical Support and register through the given below link. The detailed eligibility criteria and the application process of Freshers details are given below.
Here, you will get the information about the recruitment of Amazon Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for Digital & Device Technical Support opening in Pune, Maharashtra, India location.
Amazon Recruitment Freshers Details:
Work Location: Pune, Maharashtra, India Job Profile: Digital & Device Technical Support – Pune, India Experience Required: Freshers Job Type: Full Time Job Description: An Amazon Digital & Device Alexa Support Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment. Are you curious about new platforms and technologies and have a desire to deliver world-class customer service? Are you excited by the idea of owning a problem and innovating on behalf of customers? Can you deal with ambiguity and keep up with the pace of a company whose cycles are measured in weeks, not years? Knowledge & Skills Required Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
- Familiarity with variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
- In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types)
- Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows )
- Ability to translate complex technical information / instructions into a simple language that would ensure seamless trouble shooting
- Basic awareness about Amazon’s Devices and Digital Services (Subscriptions)
- Awareness of latest trends and developments in the technology industry
- Technically inclined with a drive to challenge existing processes and innovate
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills – ability to clearly understand and state the issues customers present
- Ability to concentrate – follow customers issues without distraction to resolution
- Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
